AURA is a marketplace that enables anyone to access the closest vetted private security and medical response unit to their location, anywhere, anytime, using a connected device.
AURA’s vision is to create a world where everyone is safe. This is supported by a company mission focused on making on-demand emergency services more accessible, inclusive, and effective by creating and deploying incredible technology.
AURA is looking for a dedicated, motivated, and self-driven individual to take on the role of Operations Manager within the Supply Department. The role is based in Kampala, Uganda and will report directly to the General Manager in Kenya.
The role of the Operations Manager is to manage our existing relationships and all daily operational requirements of the suppliers (service providers) on the AURA network. You will be required to setup and operationalize all security supplier, analyze and understand operational performance, manage relationships, resolve issues, and ensure that all assigned suppliers perform to AURA’s required service levels.
You will need to be comfortable in a fast-paced environment while managing multiple activities simultaneously. You need to be a go-getter, hustler, and a real A-player. If this, is you, apply now!
what you’ll do
Within our Supply team, you will be responsible for managing the following requirements:
Onboarding and setting up new suppliers
Training of relevant operational personnel
Fostering and management of relationships with key personnel
Ensure the service providers successfully adopt AURA’s hardware, software, processes and service requirements
Analyse and review various data relating to service levels and report on performance
Resolution of technical issues and any problems pertaining to the suppliers
Identifying improvement areas and approaches to optimize and make our supply operations more efficient and effective