The Growing Challenge of URN’s and the benefit of Private Security Response

In recent years, business and homeowners across the UK have been facing increasing challenges related to security alarm responses. Even with a valid Unique Reference Number (URN), which is meant to guarantee quick and efficient police action, many still encounter delays or a complete lack of response when alarms are triggered. This issue is further compounded by the growing problem of false alarms, which can result in property owners losing their URN, leaving them without a fast-track route to police intervention. 

 

The Problem of Delayed and Ineffective Responses

When an alarm goes off, it should be a clear signal that urgent action is needed. For this reason, police forces in the UK assign Unique Reference Numbers (URNs) to security systems. This URN is intended to streamline responses to verified alarms, allowing police to prioritize genuine security breaches. When an alarm is triggered, it helps authorities quickly identify whether the alarm is legitimate, and ideally, a police response follows swiftly.

However, this system is not without its flaws. A growing number of businesses and homeowners report slow, inadequate, or even non-existent responses to alarms, despite having a valid URN. The police are often stretched thin, with resources diverted to more pressing matters, leading to delays or the abandonment of alarm calls altogether. This issue can be particularly concerning for business owners, who face not only the threat of theft and property damage but also the risk of reputational harm if their security is not handled promptly.

 

The Impact of False Alarms

An additional complication that property owners face is the problem of false alarms. Whether caused by human error, faulty equipment, or environmental factors, false alarms are unfortunately common. While these alarms may seem harmless, they can have serious consequences. One of the most significant issues arising from false alarms is the risk of losing the URN.

UK police forces operate a policy of penalising properties that have a high volume of false alarms. After a certain number of false alarms, a property owner may lose their URN, which essentially removes the fast-tracked police response to future alarms. This policy is designed to ensure that police resources are not wasted on non-emergency situations, but it places an added burden on property owners. Once they lose their URN, they may find it significantly more difficult to obtain a timely police response, even if the next alarm is legitimate.

For many businesses, this loss of URN can be devastating. It can lead to delays in response times, a greater chance of security breaches, and a feeling of vulnerability. As a result, many businesses and homeowners are seeking more dependable alternatives to the police for alarm responses.

 

The Benefits of Private Security Services

In light of these challenges, many property owners are turning to private security companies as an alternative to relying on the police. Private security firms are increasingly being seen as a more reliable, efficient, and responsive option. Here are some key reasons why private security is gaining popularity:

  1. Faster Response Times: Private security firms specialise in rapid response. With dedicated security personnel ready to react at a moment’s notice, property owners can rest assured that someone will be on the scene quickly, often within minutes of an alarm being triggered.
  2. Specialised Security Services: Private security companies can offer tailored services, including 24/7 monitoring, real-time alarm assessment, and rapid deployment of security teams. This allows businesses and homeowners to have a more personalised approach to their security needs.
  3. Reduced Impact of False Alarms: Since private security companies are not bound by police policies regarding false alarms, property owners don’t have to worry about losing their URN. This ensures that alarm responses remain swift and reliable, even in the case of previous false alarms. Moreover, private firms can work with alarm monitoring systems to minimise the risk of false alarms, ensuring that responses are only triggered when absolutely necessary.
  4. Relieving Strain on Public Services: By using private security, businesses and homeowners help reduce the pressure on police forces, enabling them to focus on more serious incidents. This collaborative approach helps ensure that emergency services can prioritise their resources effectively.
  1.  

AURA: Technology-Enabled Nationwide Security Response Solution

AURA UK is transforming the security industry by providing fast, reliable, and cost-effective on-demand security response solutions. We leverage cutting-edge technology to enable rapid response times, greater operational efficiency, and transparency, while addressing the increasing demand for private security as a vital alternative to under-resourced police forces.

With a reach that covers more than 99% of the UK population, AURA UK ensures that, no matter where you are in the country, help is always just around the corner. Our average response times are just under 30 minutes and we are continually investing in our network and technology to further reduce these times. 

Beyond the fastest average response times in the UK, the use of technology at the heart of our service provides additional benefits:

  • A 70% reduction in time spent creating a security dispatch versus legacy phone based workflows
  • Detailed checklists and image capture guidelines for officers to follow whilst on scene
  • Live reporting and secure messaging 
  • High quality and GPS tracked reporting

The increasing challenges related to delayed police responses, the loss of URNs due to false alarms, and the general strain on public law enforcement have made it clear that businesses and homeowners need alternative security solutions. Private security services, such as those provided by AURA UK, offer faster, more dependable responses, ensuring that alarm activations are met with swift action. 

With AURA UK’s nationwide network of security partners, clients can count on a rapid, transparent, and effective security response, allowing them to feel confident in the protection of their property, even in the face of false alarms. In an era where time and security are of the essence, private security is quickly becoming the preferred choice for those seeking peace of mind.

Get in touch with the AURA team today to find out more about how AURA can support your business or property.